Empowering 9–1–1 Professionals with Generative AI: The Role of Precise PromptsGenerative Artificial Intelligence (AI) has the potential to revolutionize the work of 9–1–1 professionals, enhancing efficiency…Jan 19Jan 19
#OptionsCreateOpportunities: a product of drivetime learningI started listening to Books on Tape in 2015 while attending graduate school. The term “Books on Tape” is a bit dated, I mean, who has a…Mar 21, 2021Mar 21, 2021
NextGenTelecommunicator: Forging a career path in the Emergency Communications ProfessionA little over a week ago, I had the honor and privilege of delivering the keynote address at the Massachusetts State 9–1–1 Department’s…May 23, 2018May 23, 2018
Occupational Reclassification & Next Generation 9–1–1: Why “Clerical Workers” wont cut it in the…Disappointed.May 2, 2018May 2, 2018
Why Employee Recognition Matters: Commemorating National Public Safety Telecommunicators Week 2018Remember the FIRST job you ever had? The anticipation, waiting for the phone to ring every day following your interview (if you actually…Apr 8, 2018Apr 8, 2018
Next Generation 9–1–1: The future is nowThose who know me well know I am a huge fan of films made in the ’80s. John Hughes was one of my favorite filmmakers, directing and…Mar 24, 20181Mar 24, 20181
Next Generation 9–1–1: Why the 10,000 foot view is no longer appropriateIn 2016, someone took a bold step. Someone decided assigning a date, or more appropriately, a deadline, was necessary to advance the…Mar 15, 2018Mar 15, 2018